Return & Cancellation Policy

Return & Cancellation Policy

Return & Cancellation Policy

At [Your Store Name], customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and cancellation guidelines below.

Order Cancellation

Before Shipment

  • Orders may be canceled free of charge before they have been processed or shipped.
  • To request a cancellation, please contact our customer support team as soon as possible.

After Shipment

  • Once an order has been shipped, it cannot be canceled.
  • In such cases, you may request a return after receiving the order, subject to our return policy.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or faulty.
  • You received the wrong product.
  • The item remains unused, unworn, and in its original packaging with all tags and accessories included.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, damaged, or altered by the customer.
  • Personalized or custom-made products.
  • Clearance, sale, or final-sale items.
  • Products returned without original packaging or accessories.

Return Process

  1. Contact our support team within the return period.
  2. Provide your order number and reason for the return.
  3. If approved, return instructions will be provided.
  4. Once the returned item is received and inspected, we will notify you of the outcome.

Refunds

  • Approved refunds will be issued to the original payment method.
  • Refund processing may take 5–10 business days depending on your payment provider.
  • Shipping charges are generally non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the product and packaging. We will arrange a replacement or refund where applicable.

Contact Us

For cancellation, return, or refund requests, please contact us:

Email: [Your Email Address]
Phone: [Your Phone Number]

We appreciate your trust in [Your Store Name] and are committed to providing a smooth shopping experience.